Privacy Policy
Last updated: 2026-06-02
Eldergo Coaching Inc. ("Eldergo","we","us") explains how we collect, use, store, and share personal information for lead forms (including Google Lead Forms), booking, analytics, and email follow-up. We handle personal information in accordance with Canada’s privacy laws, including PIPEDA, where applicable.
Information we collect
- Contact and lead details: name, email, phone (if provided), preferences, and any message you submit via our website forms or Google Lead Forms.
- Booking details: appointment times, intake responses, and related communications.
- Usage and device data: IP address, browser/device identifiers, pages viewed, and event data collected via cookies and similar technologies.
- Email engagement: delivery/open/click data when we send follow-up emails, where supported by your email provider.
How we use your information
- Respond to inquiries, provide coaching-related information, and manage leads.
- Schedule and administer bookings and related reminders.
- Operate, maintain, and improve our website, forms, and services (including analytics and troubleshooting).
- Send follow-up communications and service updates. Where required, we obtain consent and provide an unsubscribe option.
- Protect against fraud, abuse, and security incidents, and comply with legal obligations.
Cookies, analytics, and trackers
We may use cookies or similar technologies to remember preferences, measure performance, and understand how visitors use our site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
Sharing and service providers
We may share personal information with vendors that help us run our business (e.g., website hosting, form/CRM tools, booking tools, email service providers, and analytics). We expect service providers to protect information and use it only to provide services to us.
Our service providers may store or process information outside Canada. In those cases, information may be subject to the laws of the jurisdiction where it is processed.
Retention and security
We keep personal information only as long as necessary for the purposes described above, unless a longer period is required or permitted by law. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. Our site is intended to be accessed over HTTPS to help protect data in transit.
Your choices and Canadian (PIPEDA) rights
- Access and correction: request access to, and correction of, your personal information.
- Consent: withdraw consent (subject to legal/contractual restrictions) by contacting us; you can also unsubscribe from marketing emails.
- Complaints: if unresolved, you may file a complaint with the Office of the Privacy Commissioner of Canada.
Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The “Last updated” date indicates the latest revision.